养老企业劳动法系列之“人才流失的防控”(一)

如何建立有效的考核

员工对企业尤其是养老服务企业来说是最宝贵的财富,建立合适的人才激励制度和业绩考核要求对企业来讲非常重要,如何制定这样的内部管理制度?同时,企业内部管理制度必须要和养老行业的服务特性相衔接,有效的管理能降低事故的发生率并提高顾客的满意度,从企业经营的角度而言,能降低运营风险和成本。

阅读全文


Nursing Station and Home Health Care

Today, we will talk about a new legislation of nursing station promulgated by the Shanghai counterpart of National Health and Family Planning Commission (“NHFPC”). It is the first-of-its-kind legislation specific to the nursing station, which provides a lot of details and clarification of what the market currently urges for. What the most relevant to our topic today is that the legislation finally legitimates home visiting health care services provided by private operator by means of establishing nursing stations. 

阅读全文


上海市出台政策明确养老服务业企业登记管理 Shanghai Issues Policy to Specify the Administration for Registration of Elderly Care Service Enterprises

《关于本市养老服务业企业登记管理的实施意见》(以下简称实施意见)已于2016年5月1日起正式开始在上海实施。该实施意见是贯彻《上海市老年人权益保障条例》的重要举措,是进一步鼓励社会力量参与养老服务业的创新政策,也是全面放开养老服务市场导向在政策上的具体细化落实。实施意见旨在推进养老服务业企业登记规范化和便利化,降低登记门槛,加强行业扶持和管理。

The “Implementation Opinions on the Administration for Registration of Elderly Care Service Enterprises of Shanghai Municipality” (hereinafter referred to as the “Implementation Opinions”) formally came into force in Shanghai on May 1, 2016. The Implementation Opinions are an important move to implement the “Regulations of Shanghai Municipality on Protecting the Rights and Interests of the Elderly”, an innovative policy that further encourages the social forces to participate in the elderly care service industry, and also a detailed embodiment of the guide to fully open the elderly care service market in policy. The Implementation Opinions are aimed at boosting the standardization and facilitation of registration of elderly care service enterprises, reducing the registration threshold, and strengthening the industry support and management.

阅读全文


政策进一步推进家庭医生签约服务 The Policy Further Promotes Contracted Family Doctor Services

近日,国务院医改办印发了《关于印发推进家庭医生签约服务指导意见的通知》(“通知”),旨在以健康为中心,促进医疗卫生工作重心下移、资源下沉,结合基层医疗卫生机构综合改革和全科医生制度建设,构建完善的区域医疗卫生信息平台,加快推进家庭医生签约服务,并推动建立分级诊疗制度。

Recently, the Healthcare Reform Office of the State Council printed the “Notice on Issuing the Guiding Opinions on Promoting Contracted Family Doctor Services” (“Notice”), which is aimed at facilitating moving the focus of medical health work to grass-roots units and transferring medical resources to grass-roots units based on health, building a complete regional medical health information platform in combination with the comprehensive reform and construction of a general medical practitioner system of gross-roots medical institutions, accelerating the promotion of contracted family doctor services, and facilitating the establishment of a hierarchical diagnosis and treatment system.

阅读全文


与养老相关的保险制度试点进一步推广 Elderly Care-Related Pilot Insurance Systems Are Further Promoted

随着我国老龄化的日益加剧,保险业在社会管理、老龄化过程中的作用正在逐步显现。近日,与养老相关的几项保险制度试点进一步推广,以应对人口老龄化、缓解社会养老压力、提升参保老人的养老服务支付能力。

As China’s aging of population becomes increasingly prominent, the role of the insurance industry in social management and the aging process manifested gradually. Recently, some elderly care-related pilot insurance systems have been further promoted, to cope with the aging of population, relieve social pension pressure, and improve the ability of the elderly insured to pay for elderly care services.

阅读全文


国务院租赁住房新政对养老住宅市场的影响

2016年5月17日,国务院办公厅颁布了《关于加快培育和发展住房租赁市场的若干意见》(国办发〔2016〕39号)。该政策出台的背景是为消化商业营业用房的库存,鼓励房地产开发企业开展住房租赁业务。对于密切关注养老住宅市场的读者,新政对养老地产的影响在哪里呢?

新政最核心的一点即是:鼓励“房地产开发企业拓展业务范围,利用已建成住房或新建住房开展租赁业务;鼓励房地产开发企业出租库存商品住房;引导房地产开发企业与住房租赁企业合作,发展租赁地产。”

阅读全文


Emergence of China’s Community Care Models

Ever since the Chinese government set up the “90-7-3” senior living framework where aging at home is positioned as a major solution, and community and institutional care serve as supplements, the senior care industry has become a must-go arena for many investors, a large group of whom are targeting right at the service line for 97% seniors (i.e. home and community care). In their early initiatives, either government or private investors are eager to find out viable community-based care service model fits to the Chinese context.

As an innovative experiment to address need-supply gap of senior care services in megacities, Shanghai has launched a program to embed community senior care facility in urban areas as of September of 2014, which is the “Elderly Home” (“长者照护之家”). Elderly Homes, by definition, are facilities

阅读全文


社区照护模式渐行渐近

自政府提出以居家为基础、社区为依托、机构为支撑的发展框架,并制定了“90-7-3”的养老服务格局的战略目标以来,很多投资者将目光投向了养老设施建设的蓝海,这其中,无论是政府还是私人投资者,都试图开辟出适合中国国情的社区照护模式,以满足97%老人的养老需求。

作为探索特大型城市养老服务供给模式的创新型尝试,上海率先在2014年9月开始在中心城区推广社区嵌入式养老服务机构——“长者照护之家”的试点工作。长者照护之家既提供短期住养、日间照料服务,又能为居家养老提供专业服务和支撑,实现居家、社区、机构养老的融合,使老年人在熟悉的社区环境下享受专业化养老服务。根据最新公布的《上海养老服务发展报告(白皮书)》披露,2015年,市政府已完成22家长者照护之家建设,并计划2016年新增50家,至2017年末,中心城区和郊区城市化地区的各街镇实现全覆盖。

阅读全文


中国逐渐建立“医养结合”的养老政策体系

在2015年行将结束之际,国务院协同其他各部委联合颁布了一个重磅的养老产业文件——《关于推进医疗卫生与养老服务
相结合的指导意见》(以下简称“《指导意见》”)。指导意见的出台为我国推进“医养结合”的养老事业提供了又一项具体的政策指引,这对解决目前国内老年服务种类[1]模糊的现状将有重大帮助。该《指导意见》也是继国务院35号文和40号文[2]中确立大力发展养老和健康产业的基调后,在实施细则层面完成的又一次立法。

如果您还是第一次听到“医养结合”这个概念,那么您有必要知道,我国在“十二五”规划推行期间,将发展养老产业定为国家战略后,这个概念即被提了出来。在《指导意见》颁布前,地方政府层面已经在进行实践操作。各地政府在经过一段时期的试点后,逐渐摸索出将养老资源和医疗资源协同配合的方法。但是如何解决养老服务运营商在养老机构内、或是在居家服务时提供医疗服务的瓶颈,离不开法律政策层面的支撑。在中国目前的监管体制下,医疗健康是卫生计生委的职责[3],而卫生计生委对养老服务商如何取得医疗服务资质的条件一贯持比较谨慎严格的态度,并且在实施监管的过程中又经常缺乏透明度和连贯性,因此导致不少在国外普遍受欢迎的商业模式由于合规性的风险不能在中国落地实施。

随着《指导意见》的实施,政府试图逐一为医养结合在实施过程中遇到的难题寻求解决之道,突破目前市场操作层面的种种瓶颈。以下是我们为行业投资者整理的必读要点:

阅读全文


The Regulatory Framework of the “Combination of Medical Service and Senior Care” is Taking Shape

At the end of year 2015, the most notable policy in the China’s senior living space has been seen in the enhancement of “Combination of Medical Service and Senior Care”(“医养结合”), which was published by the State Council and several other departments in terms of a Guiding Opinion. Details set forth in this Guiding Opinion sheds more light on the way to realize the “mixed services” for seniors, given the reality that in China service types are in lack of proper definition[1]. The Guiding Opinion is also seen as one of the implementation rules that has been highlighted in the State Council Circular No. 35 and No. 40[2], which set the tone for the development of senior living and health care industry.

阅读全文