In order to intensively deploy President Xi Jinping’s advocate for “carrying out quality improvements activities” at the Central Economic Work Conference and the important speech spirits of improving the nursing homes services quality (NHSQ) at the 14th Central Finance Leading Group Meeting, to strengthen the quality supervision of nursing homes, departments of Ministry of Civil Affairs (MCA)、Ministry of Public Security (MPS)、National Health and Family Planning Commission (NHFPC)、General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ)、Standardization Administration (SA)、National Aging Office (NAO) decide to carry out special action of NHSQ construction nationwide.
With China gradually stepping into the aging society, people pay more and more attention to the senior care. In recent years, the country has introduced a series of policies to strengthen the construction of services for the elderly. It is undeniable that the number of elderly people in China has been very large, facing the growing demands for high-quality, safe and credible nursing homes. Rectifying the current problems which exist in nursing homes has become an imminent request. under such context, the special action which intends to improve the services quality of the senior care industry all over the country comes into being.
This special action basically covers the following 9 key aspects:
- Reflection and rectification of national NHSQ;
- Accelerating the standardization and certification construction of NHSQ;
- To carry out medical and health services;
- To strengthen the safety management of nursing homes;
- To improve the capability of senior care staff;
- To establish the national nursing home business management system;
- To actively promote the special action of NHSQ;
- To honor awards to nursing home for outstanding performance; and
- To strengthen the supervision of NHSQ.
Generally speaking, the above aspects are in two-folds — the rectification of current status and the improvement of the services. Needless to say that it is only through deep and comprehensive investigation into the problems and defects of NHSQ, can the nursing home implement rectification towards a clear direction. During this process, a comprehensive set of rating criteria to NHSQ needs to be established. Meanwhile, nursing homes should also actively introduce professional staffs with senior care qualifications and improve their capacity of medical and management service to meet the variety of customer demands, including the disabled elderly. In order to encourage nursing homes to participate in the action, some awards will be honored. Those nursing homes who achieve remarkable success will be rated as models and be recommended preferentially and widely. The government will set up hotline platforms to unite the public and strengthen the supervision over nursing homes. For the nursing homes who have conducted severe illegal activities and refused to rectify or even cause some accidents, related departments should punish them strictly and reveal the same to the public. Last but not least, the whole society should actively safeguard the legitimate rights and interests of the elderly to prevent abuse activities.
The special action starts from 2017, tentatively continues for four years. By the end of 2017, the national unified rating standard and certification system of NHSQ is expected to be taking shape. More than 50% of nursing homes shall be able to provide medical and health services for the elderly in different forms and a batch of high-quality and high-level professional nursing homes will emerge.
By the end of 2020, the construction work of the system mentioned above is expected to be almost full-fledged. The standard of nursing home services will be improved and the majority of nursing homes have the capacity to provide medical and health services for the elderly in different forms. It is expected to emerge a number of chain nursing homes with distinctive brands, comprehensive service functions as well as first-class service quality.
One of the highlights of the special action is that it formulates 115 specific assessment criteria with respect to established qualification, service staff, equipment, management standard, different levels of basic life services and emergency response measures, etc. There is no doubt that the 115 criteria will be a unified guidance for nursing homes all over the country to follow, giving them a specific and practical direction to rectify and improve. It can save a lot of time through the learning curve and ensure the efficiency of the implementation of this action. ■